Warranty Policy

ZEEHOO provides an easy-to-understand warranty that can be claimed by following a straightforward process. If you have any questions about a product purchased from ZEEHOO, please contact us.

Warranty Period

All ZEEHOO products are covered by a 12-month warranty. 

In special circumstances, e.g., crowdfunding campaigns, a product’s warranty will be subject to the campaign-specific policy as explained on the campaign page.

Warranty Claims for Quality-Related Issues

Any and all quality-related defects on items sold by ZEEHOO are covered by an extensive warranty of at least 12 months, starting from date of purchase.

For quality-related warranty claims, ZEEHOO will offer a new replacement item of equal value according to extent of item’s defect. In situations where replacement is not an available or preferred option, ZEEHOO will offer a refund according to usage time of item.

Quality-related warranty claims on purchases made through ZEEHOO’s authorized distributors and retailers, are handled directly through those distributors and retailers. The ZEEHOO Customer Support Team is still available to provide product support.

ZEEHOO’s warranty is restricted to country of purchase. The limited warranty is void on items taken outside country they were originally bought in or shipped to directly from an authorized online purchase.

Replacement is qualified for warranty claims if original purchase is still under warranty period. Warranties on products are void after having been fully refunded.

Requirements: 

• Buyer must provide sufficient proof of purchase, such as order number (preferred), or sales invoice
• Buyer must provide a detailed explanation of defect, including pictures or video (preferred) clearly showing defect
• It may be necessary to return an item for quality inspection in order to verify defect (at discretion of ZEEHOO Customer Support Team)

Note: Contact ZEEHOO Customer Support Team directly before returning defective items whether purchased on the official ZEEHOO website, Amazon, or through a 3rd-party distributor or retailer.

Products not Covered by Warranty

Products listed below are not eligible for warranty claim:

• Free products (given to you through social media giveaways etc.)
• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have passed their warranty period
• Non-quality-related issues (after 30 days of purchase)
• Repairs through 3rd parties
• Damage from outside sources (including wear and tear)
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers
• Gifts purchased by others

ZEEHOO is not liable for:

• Loss of data incurred from use of ZEEHOO products
• Returning personal items sent to ZEEHOO

At ZEEHOO, we want you to have the best experience possible. Our Customer Support Team is here to help you answer any and all questions you have about products, shipping, and special promotions. Please don’t hesitate to send us a message if you have any questions. We’re glad to help anytime!