Shipping Policy

How long does delivery take?

Ships within 1-2 working days after the order is placed, and will be delivered within 3-10 days.

How much is shipping?

Free Shipping on ALL Orders (except for accessory-only purchases)

What countries/regions does ZEEHOO ship to?

Currently, ZEEHOO ships to the United States, the United Kingdom, Canada, Australia, Germany, France, Ireland, Italy, Spain, Netherlands, Austria, Belgium, Finland, Greece, Ireland, Luxembourg, Portugal, Slovenia, Czech Republic (Czechia), Denmark, Hungary,  Poland, Sweden,  Japan, India, Slovakia and UAE. We plan to expand to more countries/regions in the future.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route,but you can cancel an order within 60 minutes and reorder with accurate details.

What should l do if my package is lost?

If you believe your package is lost or missing, please contact us immediately. We will investigate the issue and determine the next steps. Once we have all relevant information, the processing time will be 1 to 3 business days. We will do our best to resolve your case quickly.

What if I have a problem after my order has been delivered?

A timely notification with valid proof will help us resolve your issue as quickly as possible. If you experience any of the following problems with your order, please contact us within 3 business days of receiving it, providing a detailed description of the issue along with any relevant information:

  • Items in the package are damaged.
  • The items you received are not what you ordered, or some items are missing.
  • The courier’s website shows the package as delivered and signed for, but you did not receive it.