Installation Guide

✅ Ensure proper alignment – The phone must be correctly placed on the charging coil.

✅ Check power adapter & cable – Use a QC3.0/PD-compatible adapter (≥27W) for optimal speed. Recommend using the charger that came with your device.

✅ Remove thick cases – Some phone cases (especially metal or magnetic) may reduce charging efficiency.

✅ Verify Qi 15W compatibility – Some older phones only support 5W wireless charging.

✅Disable "Optimized Charging" (Phone Settings → Battery)

✅ Check power connection – Ensure the PD charger is properly plugged in.

✅ Clean charging surface – Dust or debris on the pad/phone may disrupt charging.

✅ Restart phone – Some phones disable wireless charging if overheated.

✅ Test with another device – If another phone works, the issue may be with the original phone’s receiver coil.

✅ Avoid charging under direct sunlight/high temps – Heat reduces efficiency and safety.

✅ Remove phone case – Thick cases trap heat.

✅ Use a lower-power mode (if supported) – Some chargers have a "cool mode" for slower, cooler charging.

✅ Check for firmware updates – Some smart chargers can optimize temperature via updates.

✅ Restart phone – Some phones disable wireless charging if overheated.

✅ Refer to the manual – Different LED patterns indicate different issues (e.g., blinking = foreign object detected).

✅ Remove metal objects – Coins, keys, or NFC cards can trigger error modes.

✅ Reset the charger – Unplug for 30 seconds and reconnect.

✅ Try manually rotating the charger a few times. This can sometimes help reset the mechanism if it’s stuck.

✅Check for debris or dust: Sometimes, dust or small debris can block the rotating mechanism. If you notice any, gently clean the area.

✅Check if your AirPods are compatible with wireless charging:

If you're unsure whether your AirPods support wireless charging, locate the model number on your AirPods case (see the image for reference). A1602/ A2897 not supports wireless charging function. If you want to get the help from our Customer Support, you can provide either a photo of the upper left corner of AirPods case or inform us of the number.

✅You can determine whether your AirPods have wireless charging function based on the list.

• AirPods Pro: Have MagSafe cases and are compatible.
• AirPods (1st/2nd Gen): Use Lightning cases and are not compatible with wireless chargers.
• AirPods (3rd Gen): MagSafe (A2566) will work, while Lightning (A2897) cases will not work.
• AirPods 4 Active Noise Cancellation supports wireless charging, but AirPods 4 regular not support it.

✅If your Airpods is compatible, please try the below troubleshooting Steps:

• Verify charging status of your watch on your phone.
• Unplug and reconnect the charger 3-5 times.
• Remove any protective case to see if the issue persists.
• The indicator light on the AirPods case will turn off automatically after 7 seconds once charging begins.

If these steps of troubleshooting still cannot solve the issue, please inform customer service team promptly to help you in a timely manner.

✅If you're using a non-Apple watch, it may not be compatible. This charger is designed specifically for all Apple Watch series.

• Ensure your watch software is up to date. Go to Watch app > General > Software Update on your iPhone.
• Unplug the charger and plug it back in. Repeat 3-5 times.
• Try a different charging block or cable to check if the issue perisists.

If the issue persists, contact our Customer Support team. Be sure to mention the troubleshooting steps you’ve already tried for faster assistance.