Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
General
Do I need to create an account to make a purchase on the ZEEHOO website?
No, you can make purchases on the website without having an account.
However, we highly recommend creating an account with us so you can enjoy the following benefits:
1. Default shipping/billing address: you can set up an address that will be used by default for every purchase, so you won’t have to fill it in every time.
2. Check you order status: you can see the current status of your order by logging in to your account at any time.
More exclusive benefits coming soon!
Why can't I log into my account?
You may not be able to log into your account because of one or more of the following reasons:
1. You may only have joined our mailing list and not created an account. To create an account, click here.
2. You may not have activated your account. After creating an account, you will receive an activation email. Be sure to check your email and click the link in the activation email to activate your account.
3. You may have entered your password incorrectly. Please click the ’Lost your password?‘ button to reset your password.
4. You may have previously logged in via social media. click here. to create a direct account.
How do I unsubscribe from the ZEEHOO mailing list?
By being a member of the ZEEHOO mailing list, you’ll be the first to receive our latest product news and monthly discount codes.
However, if you no longer wish to receive emails from us, you can choose one of the following unsubscribe methods:
Option 1: Click on any ZEEHOO email, scroll down to the bottom, click the ’unsubscribe‘ button, and follow the remaining onscreen instructions.
Option 2: Contact ZEEHOO Customer Support here and request to be unsubscribed from the ZEEHOO mailing list.
Order & Billing
We accept the following payment methods:
Cards: Visa, Mastercard, or American Express
PayPal: For PayPal inquiries, please contact PayPal directly at 1-888-221-1161 (US) or 1-402-935-2050 (calling from outside the US).
If you have registered an account with us, you can check the status of an ordered item in the “My Order” menu. If you have not registered, you can visit the Order Tracking Page to get your shipping status. If you still have questions, you can Contact Support to our customer support team.
We process and ship orders between Monday and Friday (GMT + 8). Orders placed on Friday night, Saturday, Sunday, major holidays, and/or during company closures will not be processed until the following business day.
Estimated time to ship:
For products in stock, your order will be processed and shipped in 1-3 business days.
*If a product you ordered is out of stock, we will inform you by email. To ensure that we can get in touch with you, please add vip.support@zeehoo.info to your email whitelist.
We do not collect or store your credit card details. All payments are handled by either PayPal or your credit card provider, based on your method of payment. Once you reach the final stage of the checkout process, you will be taken directly to PayPal’s secure site. Your credit card details are never accessible to us.
When your order is shipped, you will receive an email with an order number. An estimated delivery time is usually written on a product’s listing page.
Please note that the estimated delivery time is an estimate, not a guarantee. While we make every effort to meet the target dates, shipping/delivery may be delayed by a number of factors, such as production issues. If the delay is significant, we will contact you via email. We will provide you with an updated shipping date and give you the choice of either waiting for or canceling your order.
If your order has not been shipped yet, please submit a ticke to our customer support team and they will help you change the contents of your order.
If your order has already been shipped out, we will unfortunately not be able to change its contents.
If you ordered the wrong thing by mistake, there are 2 possible solutions:
1. You can place a new order on our website for the product you actually wanted. You can then return the incorrect product to us at a later date for a refund. We will only be able to issue the refund once we receive the original item. This is typically the fastest way to receive the correct product.
2. You can wait for the incorrect order to arrive and send it back to us. We will contact you when we receive it. Please note that we will only be able to send the new product after receiving the original item.
If you'd like to return or exchange an item, please submit a ticke to our customer support team.
*Please note that we will be unable to cover any shipping fees incurred from this process.
A few reasons a transaction may have failed include:
· A problem with the credit card.
· Your online payment gateway settings.
· Incorrect card details provided during payment.
Here is a list of actions you could take should the transaction fail:
· Make sure that your debit/credit card details are correct when making a purchase.
· Try using an alternative card or payment method such as PayPal if possible.
· Contact your debit/credit card provider with the error message, they may be able to identify the issue you are having.
If you are still having transaction problems, please contact us with the details of the error message.
Shipping & Delivery
A timely notification and valid proof can help us resolve your issue(s) as quickly as possible. If you encounter any of the following problems with your order, please Contact Support within three business days of receiving your order with a detailed description of the issue(s) you are having along with any other relevant information :
· Damaged items in the package.
· Items in the package are not the products you ordered or some items are missing.
· The package is marked as having been signed for on the courier’s website, but you did not receive the package.
Currently, ZEEHOO ships to the United States, the United Kingdom, Canada, Australia, Germany, France, Ireland, Italy, Spain, Netherlands, Austria, Belgium, Finland, Greece, Ireland, Luxembourg, Portugal, Slovenia, Czech Republic (Czechia), Denmark, Hungary, Poland, Sweden, Japan, India, Slovakia and UAE. We plan to expand to more countries/regions in the future.
If you feel that your package is lost or missing, please Contact Support as soon as possible. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information, it will take 1 to 3 business days to process. We will do our best to handle your case quickly.
Once you receive a shipping confirmation e-mail, it means that your order has been processed and shipped out. If the tracking does not update, it may be due to one of the following reasons:
a. Your order is on its way, but the post office has not yet scanned/processed the package, so its status has not yet been updated on the tracking website. Please allow a few days for your local post office to process your package. You may want to contact your local post office with your tracking number for more details.
b. Your order has reached your country and is currently being cleared by customs. Until the package has been inspected and cleared by customs, the tracking system will be unable to provide any further updates. Unfortunately, we cannot tell you how long this process might take, as it depends your country’s customs process.
Promotions & Discounts
For more information about your free product, you can Contact Support to our customer support team.
No, product testing is totally free. We just invite participants to write an honest review after receiving the product.
After receiving your product, you will receive an email requesting your feedback on the product and asking you to share your experience on social media or on its ZEEHOO product page.
If you decide to leave a review, we’d greatly appreciate it if you’d send us a link to and screenshot of it. Submitting a review will greatly increase your chances of being selected to test again.
We will publish a list of product testers online and ask testers to provide a mailing address. If you choose to participate, you will be notified whether or not you made it in, just pay attention to our emails.
If your discount code is not working, it may be for a number of reasons:
· The code may be expired
· The code may have been entered incorrectly
· The code may not apply to any of the products in your cart
If you have checked all three possible issues and still can’t use your code, please submit a ticke to our customer support team.
Reseller & Collaboration
ZEEHOO provides its partners with a limited lifetime warranty for all protection products (cases and screen protectors) and a 1-year warranty for all other product categories. We will issue a credit note for any product returns due to manufacturer defects. You will not need to send the returned items back to us; simply provide us with a few pictures as proof.
After payment has been confirmed, orders can normally ship out within 48 hours if all products are in stock. Your ESR account manager will keep you informed of shipping details.
